THRIV3 Aquatics Booking Policy

All bookings, season passes and enrolments are made online through the THRIV3 Aquatics customer portal. Create your free account first (Login, then Sign Up), then log in and choose your booking. There is no paper booking form. If the booking system is down, THRIV3 may email the form to hirers, so check our social media and website for updates.

By ticking the enrolment agreement at checkout, you agree to this policy.

• Narromine Aquatic Centre: weekdays 6:00am to 8:00am and 1:00pm to 6:00pm; Saturday and Sunday 10:00am to 6:00pm.
• Trangie Aquatic Centre: weekdays 6:00am to 8:00am and 3:00pm to 6:00pm; Saturday and Sunday 10:00am to 6:00pm.
• Any time outside these hours is out of hours. Hours can change for weather, water quality or events. Closed Christmas Day.

• Lane hire (casual, coaching, Learn to Swim), opening hours only: $33 per lane per hour. No lifeguard charge and no deposit.
• Season coach lanes: 2 lanes at set weekly times are included in the season coaching fee. Extra lanes $33 per lane per hour.
• Full Centre Hire (exclusive use, out of hours, 6am to 9pm): $180.50 per hour (minimum 2 hours) or $957 per day (up to 6 hours), plus a THRIV3 lifeguard ($52 per hour, minimum 3 hours) and a $200 refundable deposit.
• Inflatable (Narromine): $120.50 per hour (minimum 2 hours) or $838 per day, plus a THRIV3 lifeguard ($52 per hour, minimum 3 hours) and a $200 refundable deposit.
• School or club carnival: $253 per day (6 hour block, full fee), plus THRIV3 lifeguards ($52 per lifeguard per hour, 1 per 20 swimmers) and $4.30 entry per student. Spectators free.
• School bookings (not carnivals): no facility hire fee. During opening hours schools pay entry only ($4.30 per student, season pass holders free) and share the pool with the public. Outside opening hours schools book School Out of Hours Hire and pay entry plus THRIV3 lifeguards ($52 per lifeguard per hour, 1 per 20 swimmers).
• Kiosk opened outside hours: $200 per 3 hours, refunded in full if kiosk sales reach $500.
• Swimming club season fee: $447 per 26-week season. Includes 1 set club night per week after opening hours. Lifeguard $52 per lifeguard per hour used, no minimum, 1 per 20 swimmers.
• Season coach: $525 per 26-week term. Learn to Swim provider: $475 per 26-week term.
• Entry: adult $4.90, 17 years and under $4.40, schools and group disability $4.30 per person. Children 5 and under, disability carers, non-swimmers and carnival spectators free.
• Season passes (both pools): family $258.00 (half season $150.50); additional child $19.20 ($5.70); single $132.50 ($85.00); senior single and student $109.00 ($79.00).

All prices are in Australian dollars and include GST. Lifeguard numbers follow the 1:20 ratio, so larger groups pay for more lifeguards. Staff confirm the final total before you pay.

• 1.1 All hirers (clubs, schools, coaches and learn-to-swim providers) must complete and submit the THRIV3 Pool Booking Form online, through the THRIV3 Aquatics customer portal. Hirers need a free THRIV3 Aquatics account to book.
• 1.2 Notice period. From Saturday 10 October to Friday 30 October 2026, bookings may be submitted one (1) day before the requested date. From Saturday 31 October 2026, bookings must be submitted at least six (6) weeks before the requested date.
• 1.3 All booking requests are tentatively held for a maximum of four (4) days from submission.
• 1.4 If full payment is not received within the holding period, the request is automatically cancelled and the dates and times are released without notice.
• 1.5 A booking is only confirmed once the online booking form, all required documents, and full payment (and the incidentals deposit where it applies) are received within the holding period.

• 2.1 Full booking fees must be paid upfront, within four (4) days of submission.
• 2.2 If the hirer cancels, a 50% cancellation fee applies (section 7). Where THRIV3 cancels, all fees are refunded in full (section 8).
• 2.3 A $200 incidentals deposit is required for every booking, including swimming club and season coach bookings. The only exception is lane hire during operating hours.
• 2.4 The deposit is paid with the booking fees and refunded within five (5) business days after the booking, subject to inspection. It may be kept in part or in full to cover damage, excess cleaning, or additional staffing caused by misuse.
• 2.5 Costs above the deposit may be invoiced, payable within seven (7) days.
• 2.6 Failure to pay fees and the deposit on time cancels the booking.

• 3.1 Public Liability Insurance certificate of currency, minimum $20 million.
• 3.2 A detailed schedule of use (dates, times, pool space or lanes).
• 3.3 A risk assessment and medical summary before the booking is approved.
• 3.4 Where applicable: lifeguard qualifications, coaching accreditations, learn-to-swim teaching certifications, WWCC numbers for all supervisors, and current First Aid and CPR certificates for the nominated First Aid Officer.

• 4.1 THRIV3 keeps overall responsibility for aquatic safety, compliance and supervision at all times.
• 4.2 The supervision ratio is 1 lifeguard to 20 participants (1:20), for all bookings.
• 4.3 Bookings outside operating hours, and all full centre, inflatable and carnival bookings, incur at least one THRIV3 lifeguard at $52 per hour, minimum 3 hours per lifeguard.
• 4.4 Lifeguards required = participants divided by 20, rounded up. Example: 45 participants for 2 hours = 3 lifeguards x 3 hours x $52 = $468.
• 4.5 THRIV3 may add lifeguards for high-risk activities, reduced visibility, inexperienced, young or vulnerable participants, and events or carnivals.
• 4.6 Give estimated numbers when you book and confirm final numbers at least 14 days before.
• 4.7 Late changes may add lifeguard and administration charges. Late reductions do not lower costs.
• 4.8 External lifeguards (if approved) are additional cover only and do not reduce THRIV3 lifeguards or costs.
• 4.9 Coaches, teachers, instructors, volunteers and external lifeguards do not count towards the ratio.
• 4.10 THRIV3 may increase supervision, modify or restrict activities, and stop any unsafe activity.
• 4.11 Lane hire during operating hours (casual and season coach lanes) has no lifeguard charge and no deposit.
• 4.12 Swimming clubs: the season fee includes one set club night per week after operating hours. Each club night incurs $52 per lifeguard per hour used, no minimum, at 1:20. Extra nights are out-of-hours hire.
• 4.13 Season coaches: the fee includes two lanes at set weekly times, booked online. Extra lanes are $33 per lane per hour. Lanes used outside operating hours are charged lifeguards under 4.3.

• 5.1 Pool space is allocated by THRIV3 based on operational capacity.
• 5.2 Hirers must only use their allocated areas at the approved times.
• 5.3 Shared use may apply unless exclusive hire is approved.
• 5.4 Hired areas must be left clean. Cleaning fees may be taken from the deposit.
• 5.5 Hirers must complete a site induction or safety briefing. THRIV3 may refuse access if it is not done.
• 5.6 Keep to booked times, including entry and exit. Extra time may be charged.
• 5.7 Out of operating hours: $180.50 per hour (minimum 2 hours) or $957 for a full day (up to 6 hours), plus lifeguard, kiosk, cleaning or operational charges. Subject to staff availability and approval.
• 5.8 Carnivals are charged the carnival fee, not out-of-hours rates, plus lifeguards and any kiosk fee.
• 5.9 Kiosk outside operating hours: $200 per 3-hour period or part thereof, refunded in full if sales reach $500 (GST inclusive), measured from THRIV3 point-of-sale records.

• 6.1 All participants pay the standard entry fee, except current season pass holders.
• 6.2 Season pass holders must be listed (name and pass number) before attending, or they pay normal entry.
• 6.3 THRIV3 may verify attendance and apply additional charges.

• 7.1 If you cancel, THRIV3 keeps 50% of the fees paid and refunds 50% within five business days. The $200 deposit is refunded in full. Cancel in writing to Pools@THRIV3.com.au. No-shows and change of mind on the day are not refunded.
• 7.2 Changes must be requested in writing, depend on availability, and may incur administration fees.
• 7.3 Not attending is not a cancellation.

• 8.1 THRIV3 may cancel for weather, operational requirements or safety.
• 8.2 If THRIV3 cancels, all fees for the cancelled session are refunded within five business days, or a credit if you ask for one.
• 8.3 THRIV3 is not responsible for other costs you incur (for example transport, staffing or catering) when it cancels for events beyond its control.

• All users must follow facility rules and staff directions. THRIV3 may end a booking without refund for breaches or unsafe or disruptive behaviour.
• THRIV3 is not responsible for loss of or damage to personal property, or injury resulting from failure to follow safety directions.
• Hirers are responsible for all participants in their booking, participant medical information and medications, and providing a First Aid Officer for the whole booking.

Questions about bookings: 1800 002 823 or Pools@THRIV3.com.au. This page summarises the THRIV3 Aquatics Booking Policy, version 5.0, approved 7 October 2026. Nothing in this policy limits your rights under the Australian Consumer Law.